Returns

Cleopatra’s Bling RETURN POLICY

Cleopatra’s Bling accepts the return of unworn and unused items in their original condition upon presentation of the original invoice within 14 days of order receipt, for exchange or store credit.

Online purchases can only be returned for exchange via post, to the Cleopatra’s Bling Head Office.

Purchases made at Cleopatra’s Bling, are subject to the return policies and procedures of that vendor and will not be accepted for return in person.

Cleopatra’s Bling cannot be held liable for return parcels that are lost. In turn, we require returning the parcel using a registered postal service.

Where a store credit is elected, we will communicate via email to confirm once this has been processed.

Any Bespoke or Custom pieces are final sale, and cannot be returned for exchange or credit.

All the pieces on sale cannot be returned for exchange or credit.

Please direct any questions or concerns regarding our Return Policy to hello@cleopatrasbling.com.au


FAULTY ITEMS

If a faulty item is received, please contact our Customer Service team to arrange return via post for assessment.

If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Cleopatra’s Bling up to the original shipping amount paid. We recommend using your local postal service, rather than private companies, to ensure return costs are under the original shipping cost.

Please consider and follow the recommended care instructions, sent with each order, for all Cleopatra’s Bling items. Those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.

WHICH MATERIAL IS RIGHT FOR ME - Vermeil, Gold-plated, Sterling Silver, or Solid Gold?

Gold-plating is delicate by nature, and it is normal for it to wear over time. Items that have experienced wearing can be taken to a local jeweller for re-plating, should the customer so desire. Cleopatra’s Bling is not responsible for any costs incurred.

Gold-plating is an excellent choice for a customer looking for a accessibly priced item not intended for daily wear. Customers looking for an option for everyday wear should consider vermeil, sterling silver, or solid gold as an alternative to gold-plating, particularly for items that come into frequent, close contact with the skin.


HOW TO PROCESS A RETURN

In order to make a return for exchange or credit note. Refunds for change of mind are not accepted.

In order to process your exchange or credit note, please email hello@cleopatrasbling.com.au with the following information:

  • Original Order Reference Number
  • Date of Purchase
  • Items to be returned for exchange or credit note
  • State the reason for return
  • State your preference of exchange or credit note

Until authorised by a member of our team, returns must not be sent.

Returns must be sent via Registered Post and directed to:

Cleopatra’s Bling
19 Earl Street
Kew 3101
Victoria Australia

Please note, Cleopatra’s Bling will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

In the event that a return is due to a fault, Cleopatra’s Bling will cover the cost of return shipping, and duties.

Cleopatra’s Bling reserves the right to deny a return if it does not meet our returns policy.

In the event that a return is receive, which, upon inspection, does not meet our requirements, we will return the item to the customer at the customer’s expense.